Staff Accountability = Customer Satisfaction
With salespeople making more and more customer calls from their mobile phones, it is harder than ever for dealers to keep track of the hundreds of customer calls made and received by their staff every day. It’s even harder to make sure that information is used to drive sales and customer satisfaction.
Call Tracking allows dealers to track and record every customer call — inbound or outbound, from any device. Calls are logged directly into customer records in Connect CRM , so staff are held accountable and customers are satisfied.
Learn how the team at Infiniti of Lafayette uses Call Tracking as a coaching tool that boosts results.
View a full log of customer conversations quickly and easily, with automatically logged and stored calls that will give you the info you need to turn conversations into conversions.
View complete customer profiles, histories and vehicle preferences alongside call records in one view in Connect CRM, which fully integrates with Call Tracking.
Quickly identify and dial customer phone numbers with just a tap, from anywhere, using the Connect Mobile dashboard. Log and record calls from any device, not just desk landlines.
Increase accountability among your team and improve customer experience by regularly reviewing conversations and notes logged in Connect CRM, which managers may access at any time.